1. By fax: 1-866-206-6721  (UNITED STATES)
2. Scan and email: faxback@winpalace.com
3. Scan and upload it using our online upload form.

After you've scanned it, you may choose to upload the faxback form, please login with your account name and password, click banking. Browse to find the scanned file in your computer, and click Process Send.

UPLOAD YOUR FAXBACK FORM

We take security issues very seriously and adopt the most sophisticated technology to guarantee security and the protection of your privacy. Your account information and deposits are fully protected by a sophisticated security system, software and services.

Withdrawal Conditions

Use the casino software to make all your withdrawals. Click the 'Cashier' button on the main screen of the software, choose the method of withdrawal that you want; then enter the amount you wish to withdraw in the space provided. Your withdrawal will be recorded with us immediately. The minimum withdrawal is $/€100. The maximum withdrawal per week is is $/€3,000. Cash out requests of a larger amount will be paid in weekly installments. First time withdrawals and changes to payment instructions are subject to clearance by our Security Department. This can take between 5-10 business days. You will be informed by e-mail when we send out your winnings. All first time withdrawers are required to complete and return the faxback form before any funds will be released. This is only requested on first time withdrawals. We are only able to make money transfers between Monday and Thursday: This is due to the fact that banks that work with us are closed on Fridays, Saturdays and Sundays. Should you make a withdrawal request on any of these days, the transaction will only be carried out by our accounting department on the next business working day.