Welcome to WinPalace Casino, where every player is royalty.

Faq

Frequently Asked Questions

back to top
  • How do I get my bonus?
    The bonus is entered automatically after your deposit is approved. You can always contact customer support or visit the cashier in order to know about our current bonuses.
back to top
back to top
back to top
back to top
  • What are the minimum system requirements for running WinPalace Casino software on my computer?
    WinPalace Casino requires a minimum of: Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP, NT, Vista and Windows 7 operating systems. For the most enhanced gaming experience, set the resolution of your screen to 800X600 or higher and set the screen colors to High Color (16 bit) or more. If you are using a resolution of 640X480, you should consider hiding your Taskbar. You can do this by right click on the Taskbar, select "Properties" and then put a checkmark on the "Auto hide" checkbox.
back to top
back to top
  • How do I make a deposit into my account?
    Just follow these simple steps:
    1. Register as a User by clicking on "Create User" in the Casino Software, and open an account.
    2. Once you have a Username and Password you are ready to deposit money into your account and increase your balance.
    3. Once you are in the "Lobby" click on the "Cashier" button in the left corner of the screen.
    4. Select your preferred deposit method.
    *At WinPalace Casino we use the latest encryption and protection methods, to assure that your transactions and information are completely secure. Submitting credit card information and performing money transfers are as safe as performing them from your local bank.
back to top
back to top
back to top
  • How safe is it to use my credit card online, and how do I make a deposit using my credit card?
    WinPalace Casino's secure online credit card system is quick, easy to use, and totally secure. For maximum security, all communications between your computer and the casino server are encrypted using SSL technology (Secure Socket Layer), which is the most widely accepted way of protecting data on the Internet. SSL encryption is used by banks and other institutions with the highest need for secure data transmissions. In order to make a deposit you must first register your Username and Password.
back to top
back to top
back to top
  • How does WinPalace Casino ensure the fairness of its games?
    Our software’s payout percentages are calculated by a sophisticated random number generator that is rigorously tested and uses highly complex algorithms. This ensures that our game payouts are honest and fair. For more information regarding this topic, please visit the Fair Gaming page.
back to top
  • How does WinPalace Casino protect my privacy?
    WinPalace Casino implements the most comprehensive security measures possible, including a highly sophisticated Firewall and RSA encryption, to make sure that sensitive information remains 100% secure with us. To learn more about the WinPalace Casino security measures, please visit the Security page.
back to top